The tech team are working furiously to sort all of this. We’re sorry for any issues. Many from 1-2 days ago have largely been solved and we are gradually responding to all emails with solutions. There is an additional issue that ReCharge, the software that our subscription service is based on, has been down for the day - so combined with a new account management system hasn’t been great.
We’re really sorry for all your issues and thank you so much for being so patient – you’re all great.