Price increases will depend on a lot of internal and external factors – last year, their EBITA profit margin was 5.3% and they said their target was to maintain it at around the 5% mark. That’s fairly good for their sector but pretty low compared generally. I don’t think a 5% margin is excessive by any metric given that the packaged foods market EBITA averages out at 10%.
For now, we’ll be popping any Huelwear restocks on pause and instead, we’ll be focusing on creating quality nutritionally complete products!
New products and flavours are always an interesting conversation. We could be working on 10000’s of things or we could be working on nothing…we just like keeping you in suspense. Anything in particular you’d like?
As for price increase, this is not something we would actively look at introducing or plan to introduce however sometimes things outside your control can impact things. Be sure if this ever were to happen we would make sure that there was sufficient justification and reasoning to why
How do you handle returns on clothing? Read the AGB and there it says an “unopened” package is a prerequisite for returns, which is a bit difficult for clothing that I can’t be sure will fit beforehand.
It also says sending pack you need to pay for shipping?
Just making sure I get this right before ordering, because I love the Huel brand and it’s unfortunate but understandable that you’re discontinuing the merch.
Bearing in mind that UK distance selling regulations means that Huel has to give you 14 days (minimum) to return an item that doesn’t fit even if it isn’t faulty so they are giving you twice that.