Well as the title says I’m about to give up on huel due to very shoddy customer service, I got caught up in the subscription glitch where I was unable to cancel an additional subscription I had and did not realise. I attempted to cancel my subscription which it said was successful but later in the month still received 2 huel packages. Now cue my terrible experience with huels customer service.
I contacted huel in order to explain the issues I was having and had received an additional order I was wanting to send back after 10+ days of waiting I finally received a reply from a huel customer service rep, and all my problems where solved or so I thought, don’t get me wrong the rep was very nice it almost kinda made up for the long wait.
I have now returns my box of huel which was delivered back to huel HQ on the 22/03/19 and now I’m in the long waiting game for a reply again. And my money back! I love the product but if every time I encounter a problem I’m not sure it’s really worth going through this terrible process.
I would have emailed this complaint but the prospect of waiting 10 days for a reply I couldn’t be bothered.
I hate to be negative about what I perceived to be such a good company before encounters the customer service and hopefully these issues can be solved
Since writing this i have received my refund into my bank which is a positive, i do how ever still think there needs to be a some form of investigation into the customer service process from huel as this is not the only complaint regarding customer service. I do however understand the preasures you must be facing with a large increase in Huel’s popularity. But customer service should not take a month from start to finish.