It’s not a question of entitlement. On this forum, it’s important to be able to distinguish between an official response from Huel and posts by users such as you and me. So Huel staff accounts have a special marker on the forum, so that you know they are indeed Huel staff. Without that anyone could pretend to be working at Huel.
It’s just that simple practical matter, not entitlement.
I think people might be jumping in to conclusion because they aren’t reading the entire comment and just making assumptions. Have received my parcel. Thanks and lets call it the end of it