Hey there, so sorry to hear about the state your pouch arrived in. This is extremely rare but can happen, essentially the pouch has burst during transit from being dropped. No rodents here as it wouldn’t have been shipped with a burst pouch, it would have happened between the fulfilment centre and your delivery address 
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For anyone else that this happens to please fire across an email to team@huel.com with a photo of the damage (this is useful as it shows us where weaknesses in the pouch lie), as well as your order details and the team will sort out a replacement for you.
Sorry again for delaying your Huel experience, but we’ll get it sorted.