It sounds like they’ve shipped it 3 times now so I’m guessing there is a problem with the courier or with customs
Is there a live chat option or phone number option for your region? (There is here in the UK) sometimes that’s much easier than emailing.
If email is your only option, make sure you reply back to the response then it should get picked up be the same person or will at least have the query reference number in the header.
Over a month is a long time to be waiting
But it sounds like they have shipped it (many times!). It’s not great you’ve had no information on what the problem is but maybe they are still investigating it. Courier companies are notoriously frustrating to communicate with and often don’t give a reason for the loss or damage or non-delivery of the parcel, they will simply compensate the retailer after 28 days.
Has Team Huel shut for Christmas? I’d imagine so as I can hear the sounds of joy and laughter emanating from the Robin Hood in Tring from here on my rocky outcrop. Just tell Tim to stop the Karaoke already, it’s a classy 16th century pub and you are ruining the atmosphere.
With the help of the customer service finally found the problem. My street name and house number were split in two lines on the website: address line 1 and address line 2.
But when my order was processed it only picked address line 2 and therefore my streetname was missing and my package would be send back by DHL.
A replacement is being send and I have high hopes it will arrive this time.