I hope somebody can help me out.
- My December shipment should have arrived with me last Thursday but did not arrive and from checking the tracking details it has just not been scanned after its initial collection so is missing in action.
- I just want someone at Huel to help sort this out. I opened a support ticket, but to date aside from the standard initial standard response confirming receipt of ticket nothing further. This is now nearly 4 days ago.
- Does anyone know if they have a response time SLA?
- The automated response also referred to ‘Live Chat’ being available for instant answers. I cannot locate any links on the website at all for this. Again can anyone advise on this?
- Many thanks for any help offered.