EU shipping delays

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1

Hi from Greece,

I have been active lately in persuading some of my colleagues to give a try to Huel. As a concequence a colleague placed a large order on 16/2 (#17265) and as of now his order hasn’t even touched the Greek territory. I personally have experienced similar delays and we’re wondering if there are any guarantees in the (so-called “Express”) delivery window? 18 pounds is quite steep for delivery cost, are we going to be eligible for a refund at any point as we wait for the order to arrive?

Thanks and keep up the good work.

2

Hi Bogn,

I’ll look into your order now and find out what’s happening with it. International orders can be held up by a number of factors unfortunately, but I will get back to you with any information ASAP.

3

Still no news, either from you or the shipping company. My question for the refund elligibility remains unanswered also.