We're sorry

Hi Huelers,

I would like to apologise to all our customers who have experienced a delay with their order over the last two weeks. I know how annoying it can be to wait for an order.

I’m really sorry for any inconvenience caused and I can personally assure you that the whole Huel team has gone the extra mile to deal with this issue.

If you are still waiting, please know we are working hard to get your order to you as quickly as possible. And we are putting extra measures in place to prevent this from occurring again.

Please bear with us, we will get your order to you asap.



This is much appreciated, Julian.

It was a bit of a surprise - my first ever delay! - but good on you for getting in front of this. And I did only experience a few days delay…



No worries bud. And nice to see you around. :wink:

Hi Julian or other Huel-staff.
I´m still waiting for my order #2984-DK- ordered on Nov 16. Is it still the delay or has something gone wrong?

Thanks :slight_smile:

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