Hey Hueligans,
I need your help and your opinion!
We’re running a short survey to get a pulse check on how you’re finding the Huel community – not just here, but across all the places you interact with us. Whether you comment, lurk, post, or just read, your view matters.
Take the survey here - only Q1, 3 and 4 are ‘must-answer’. If you only answer those it will take <1 minute.
Just a note, this isn’t about product feedback, flavours or formulations.
The survey is about how we can do a better job engaging with you and give you more value – your experience talking to us, how we show up on Reddit, in forums, on TikTok, wherever. What’s working? What feels off? What could we be doing better? What would you like to see us introduce?
Some background on this, we’ve recently built a new team at Huel called Brand Experience & Community. We’re only a few months in and we’re getting the house in order and before we make any big changes, we want a real baseline to improve from.
As well as me, you may have seen some other faces around so it’s only right to introduce them all to you!
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@Tim_Huel – He’s back! After the announcements around Meal Packs last Christmas, he has stepped back into a more community role and Is heading up this team, while still managing Hot & Savoury. He is pushing to make your voices heard in every decision we make.
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Myself @Mark_Huel - I am Tim’s right-hand man, I’m here, there and everywhere. My new role moving away from CX is to keeps things moving, escalates the stuff that matters, and makes sure nothing falls through the cracks. Plus have top quality banter when it’s called for!
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Aimee, Ben, and Hope – our community advocates, building conversations, replying, moderating TikTok Lives, and handling DMs. You may have seen Aimee here a little more, she is covering when I’m away or tied up on other things just to make sure things continue to move. Ben and Hope are US-based so they look after our US forum and Reddit! But if you’ve chatted with Huel on social media in the last 3 months, it was probably someone in this crack team.
We’re not starting from scratch, but we are starting fresh. The truth is, I care so damn much about you – our Hueligans – and while you may not love every decision we make, this team truly wants to make things better for the people who’ve stuck with us, spoken up, and kept us honest.
If you’ve got a few minutes, it’d mean a lot if you’d share your thoughts:
Take the survey here - it will only take 1-minute
Thanks for helping us build something better.
Tim, Mark, Aimee, Ben and Hope
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