I am subscribed to Huel bars, and was kindof excited to try the new 3.0 bars that were due today. Opened up the box - Huel 2.0 bars. And the slap in the face was I was charged 24.75 - not the clearance price (https://uk.huel.com/products/huel-bar-clearance)
Whats the best way of rectifying this? I didnt notice the version number change until I opened the box, so assume I cannot send back and get the 3,0 bars, so is a refund of the difference my only option?
Hi, I’m sure @Tim_Huel will be able to help you there.
That sounds super strange, really sorry to hear that. Could you drop us an email on team@huel.com and we can sort it out for you!
Sent. Thanks
Just a quick update here - it looks like this will all be resolved in the next 24 hours.
Looking at the forum a few people have had issues with customer services lately, but my experiences have always ended very positively and quickly.
Thanks to @Tim_Huel and to Ella who replied to my email. Kudos to you all.
Just wait til you get those v3 they’re soooooo much better
You’re so welcome.
v3.0 is a vibe.
I have no idea what that means but I’ll assume it’s what the cool millennials say.
Cowabunga!
Good one!
I can confirm that everything is now sorted. And the 3.0 bars are totally dope. Word.