Huel 2.0 Bars received today, charged for Huel 3.0 bars (as per subscription)

I am subscribed to Huel bars, and was kindof excited to try the new 3.0 bars that were due today. Opened up the box - Huel 2.0 bars. And the slap in the face was I was charged 24.75 - not the clearance price (https://uk.huel.com/products/huel-bar-clearance)

Whats the best way of rectifying this? I didnt notice the version number change until I opened the box, so assume I cannot send back and get the 3,0 bars, so is a refund of the difference my only option?

Hi, I’m sure @Tim_Huel will be able to help you there.

That sounds super strange, really sorry to hear that. Could you drop us an email on team@huel.com and we can sort it out for you!

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Sent. Thanks

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Just a quick update here - it looks like this will all be resolved in the next 24 hours.

Looking at the forum a few people have had issues with customer services lately, but my experiences have always ended very positively and quickly.

Thanks to @Tim_Huel and to Ella who replied to my email. Kudos to you all.

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Just wait til you get those v3 they’re soooooo much better

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You’re so welcome.

v3.0 is a vibe.

:partying_face: :tada:

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I have no idea what that means but I’ll assume it’s what the cool millennials say.

Cowabunga!

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:grinning_face_with_smiling_eyes: Good one!

I can confirm that everything is now sorted. And the 3.0 bars are totally dope. Word.

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