I ordered 3x12 Huel RTDs and only the salted caramel pack has arrived undamaged. The pack of berry arrived covered in dirt, outside of the RTD box, just loose in a bigger box. It only had nine of the twelve bottles. I had to wash them up to get the dirt off. The pack of strawberries and cream just didn’t arrive at all. I’ve confirmed that all parcels on the tracking are marked as delivered. Attached picture.
In line with what everyone else appears to be saying too, I cannot get through to Huel support at all. No confirmation email, nothing. I emailed previously about my referral discount code not working (it still doesn’t) and got an AI response that ignored the specifics of my issue (a lot of what it suggested I had mentioned in my query that I already tried) and I thus asked to speak to a human - it then just ghosted me. I since have not been able to get a Huel support email, confirmation or otherwise, for any issue. The most pressing is the fact that you’ve not delivered a bunch of stuff that I paid for and I cannot get in touch about it anywhere.
Order number: #7969431
