at sale prices def. refund. Those seamstresses (and seamsters) don’t come cheap.
Sorry to hear this! Can you email team@huel.com with your order number and an image of the damage please?
Cheaper. But is it ethical to throw away clothes that can be repaired rather than thrown away? I’m no expert seamster but easily repair plenty of clothes when they are knackered.
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Yes, never throw away, always stitch it up. My problem is being lazy and letting the holes get too big before doing anything. Solution then is wear another over the top. But a stitch in time is best. 
or super glue 
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gaffa tape is good.
Gaffa tape is good for many things. Just take a look in my cellar.
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Thankfully I always manage to chew my way out of your basement, H-man 
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Let’s stay on topic please. 
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Yes, miss.
Sorry, miss 
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I had no idea the Huelwear brand even existed until I saw the sale banner at the top of the website, and even then I didn’t realise it was an actual clothing line with different types of clothing, so initially ignored it for a while. I saw the ‘Clothing’ tile all the time when hovering over Products at the top for ages, but I had always thought it was just the same t-shirts that are given away.
I really like the clothing, have purchased multiple things now and would have loved to have supported it much earlier, but I think having just a t-shirt on the Product tile was a huge mistake. If you give away free t-shirts with orders and then have a Product tile for clothing that is just a plain black t-shirt image, there is extremely little incentive or curiosity for customers to check it out.
This is coming from someone who’s been consuming Huel daily for many years, loves the brand, recommends to others, checks in for new launches and updates, etc. Literally had no idea Huel sold different types of clothing until the sale. Definitely feel it could have been presented and marketed way way better, which is a shame. Loved everything about the mission, attitude and clothing.
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There was quite a lot of fanfare and publicity when Huel launched the clothing line. Not quite sure how you missed it if an avid consumer.
Well I’m not glued to Huel forums ha ha, don’t have social media, and while I would like to be subscribed to Huel’s emails for launches/updates, I don’t as there are far too many emails about random topics and no way to opt out only of those. So as I said, I check in now and then.
Point still stands – regardless of launch publicity, maintaining frequency of exposure is of higher importance and personally I feel that could have been significantly better for the reasons in my previous comment.
Not sure what to say. You don’t do social media (that’s where Huel spends much if it’s advertising budget), don’t want the emails, aren’t glued to the forum.
Huel could try carrier pigeon but it’s not vegan. Not sure what particular method of communication suits you if you decline the ones they mainly use.
As I said in both prior comments and explained fully in the first, the issue is maintaining frequency of exposure. If a company has spent years giving away free plain black t-shirts, and has a product category that says ‘Clothing’ with an image that looks just like the free plain black t-shirts, then it’s impossible to know they also sell beanies, jeans, jackets, etc. No marketing about it on the shop or in my delivered packages either.
The t-shirt doesn’t look like the free t-shirts though
They have Huel across the front, these don’t.
Maybe you’re right cos no-one bought their clothes. But there could be many other reasons it failed.
It’s a tiny thumbnail and both look almost identical. In all the times I visited the Huel website, I never once thought maybe I should stop what I was gonna do to take out my magnifying glass and spot any minor differences between this plain black t-shirt and the plain black t-shirt they’ve been giving away for years 
Huel could have displayed 2 or 3 different clothing products in the thumbnail (like they already do with other product ranges), or even just mentioned in the short description “beanies, jeans and jackets” or something. The image mockup itself is also highly generic and doesn’t attract attention or embody the brand at all.
IMO it makes no sense for a company who’s been giving away free plain black t-shirts for years, to represent their entire clothing brand that consists of beanies, jeans, jackets, joggers, caps, etc with only a small thumbnail image of a plain black t-shirt that looks almost identical to the free one that everyone already knows and has, with no mention of other products, and no marketing of those products anywhere on the website or in the delivery packages.
When the range launched, it was prominent on the website and had pretty extensive press coverage - printed mailshots were included in food deliveries – I received a few of them and I think they had like a herringbone / chevron design on them. Even though it lasted less than a year, once the decision was made to discontinue the product though, they clearly scaled that all back to focus on active products.
Interesting. I never received any in delivery packages and never saw it on the website when logging in a couple times a month. Again though, point still stands about the importance of frequent exposure – the generic t-shirt product tile IMO was a major mistake and in my case, was what led me to not even realise the entire range existed until the sale.
I thought that was going to escalate into an argument, and then I was gonna post “You can’t fight in here. This is the Wear Room!”
But naw. So I’m posting it anyway.
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