hello Huel world
i want to add 2 unflavoured & unsweetened to my subscription, and then swap my 2 vanilla packs (from my first order) for the 2 unflavoured & unsweetened packs that i have been unable to add
the option does not show underneath the ‘ADD TO BASKET’ which should say ‘ADD TO EXISTING SUBSCRIPTION’
i am logged in when trying to do this, i also tried not being logged in.
i also tried a number of different things but couldn’t get the ‘ADD TO EXISTING SUBSCRIPTION’ to show.
Could you drop firstname.lastname@example.org an email. The program we use has made some recent change and we may be able to do this for you now (don’t hold me to that!). But worth dropping the customer service team a message!
Suspect those instructions above could be out of date / same with the link Tim
When I click manage subscriptions there’s no button to click to add. There is a pull down menu on rhs which has an ‘add to subscription’ as one of the options. A click on that generates this in a popup.
Adding a New Product to an Existing Subscription
If you’d like to add a new product to your existing subscription, visit the product page you’d like to subscribe to and click on ‘Add to Existing Subscription.’
From there I go to the product page and it appears only to be offering to set up a new subscription - I can’t see an option to Add to Existing Subscription there.
Maybe i’m missing something? Next subscription was due to ship on 11th so pushed back in case.
I’ve sent a mail to email@example.com to ask them to manually amend my order