Hey all, I know there have been a lot of Huel announcements recently, but this one is less a product and more a massive improvement to your user experience as subscribers!
About two weeks ago we rolled out our latest account area and there are a lot of big changes you are going to love, or are already loving? I will take the almost silence on the forum as a sign that it’s not half bad?
Faster initial load - we changed the way we load information on the account area to make it faster on initial load (approximately 76.8% according to our team, who are probably making this number up). Brand new design - we completely redesigned the user interface to make it much more intuitive. It’s even got a shaker that fills up as the page loads. How neat is that? Easier navigation - we streamlined the navigation to make it easier to access the main areas like upcoming orders, subscription management, referrals, address and payment info. Pause subscriptions - we listened to your feedback and added a function to pause your subscription, as opposed to skipping it, which enables you to put your deliveries on hold until you want to start receiving your Huel again. Add one-off items - you can now easily add new items as single purchases to an upcoming subscription, making it super easy to try new products Referrals section - we updated the referrals functionality so you don’t have to leave your account to send referrals to your friends Mobile friendly - we improved the mobile functionality to make it easier to managee your account from your phone
The new interface is way better than the old one, great job! However I wish to add a flavor boost sample set to my next subscription and there doesn’t seem to be a way to do that. Could you maybe add it as a single purchase option to subscription in the same way as you do with merchandise?
My favourite thing in the new interface is the ability to see your selected flavours within your subscription.
Before, you had to click ‘edit’ to see what flavours you already had on repeat order.
Now it’s clearly displayed next to your subscription item on the main page
I’ve just checked in with the team and that’s an error but we won’t be able to get that onto the account area until after Christmas, sorry. However if you get in touch with the customer experience team they should be able to add it into your sub from their side. Sorry for the inconvenience.
@Berserker did you have anymore information? Were you using edge or IE?
@Tim_Huel I set up a new subscription today and it appears that the option to set subscription by month instead of weeks has been removed - any chance of putting that back? I found it much more useful as I always had the delivery organised at the same date every month - when I had it by weeks - the dates fluctuated over time with changing lengths of months and being able to select by month as an option just seemed easier to manage.
