I’m not sure if this has been resolved now, but thought I’d see if anyone else is having issues with subscriptions where changes have been made by customer support.
I’ve been using Huel Subscription for a year with no issues until the last few months.
In Feb I contact Huel on Chat as I wanted to try Huel Black instead of regular Huel in my subscription.
In June I switched back to Regular Huel, I did this through chat on the website as it didn’t seem possible on the subscription amendment page.
After this I now had two subscriptions of one bag each which couldn’t be changed without triggering an error.
I contacted Customer Support who removed one of the subscriptions allowing me to alter the other subscription allowing me to switch flavours. It’s meant to be two bags.
My subscription just renewed and billed me for three bags (it included the subscription that no longer appears on my subscription page which customer support were meant to have deleted). I don’t mind, but would like the issue resolved. They’ve said it’s all resolved, but due the issues previously not sure it has. Maybe I should just delete my subscription and start again?
What are other peoples experiences of customer support on chat?