I’ve just emailed your team@ address but posting here too for more visibility. I really don’t want the wrong order to be dispatched if possible…
Yesterday I logged into the website and
- Changed my subscription flavours from 1 x UU and 1 x New Vanilla to 2 x New Vanilla. Having made the change I saw the green “Subscription Changed” banner appear so assumed all was well.
- Set my next payment date to today.
Today I got a dispatch confirmation email for… my old order.
Having gone back into Manage My Subscription Flavours today, I saw it still had 1 x UU and 1 x New Vanilla set.
So, again, for the second time, I changed this to 2 x New Vanilla, and again I saw the green “Subscription Changed” banner.
However when going back into Manage My Subscription Flavours for a third time, it was still on 1 x UU and 1 x New Vanilla! Which explains how this happened.
After changing it on the third attempt, then going back in, it appears to have finally taken effect and my subscription now shows 2 x New Vanilla.
Obviously this is bug in the website and needs to be sorted out but I am hoping you can please STOP the dispatch of the 1 x UU bag, I don’t want the hassle of returning it. I want 2 x New Vanilla - as ordered.