With a lot of Customer Support queries popping up on the forum lately, we thought we should give you a quick intro to the team and what it is that we do to help you guys on your Huel Journey!
The UK team is made up of 8 people including ourselves, Matt & Olivia, who lead the team here. We are still a relatively small team but are quickly expanding. This time last year, there was only 4 of us!
We are, of course, responsible for answering your emails and phone calls however we also respond to all of your hilarious Facebook comments, Tweets and Instagram messages. These messages can be anything from nutrition advice to shipping problems so we have ensured we have an incredibly knowledgeable team at hand to assist you at every opportunity.
I’m sure you’re thinking this is a lot of channels for such a small team…it is! This is why we are working so hard to develop our team and our processes in order to support our Huelers in the best way we can.
For those who have kindly volunteered to join Huel, we’d genuinely love to hear from you if you fancy joining our team!
All the best,
Olivia & Matt x