More Account Problems

#1

Hi I can’t access my account.

I’m experiencing the same problem as other users have reported, tried logging in on my phone and 3 different browsers on my laptop but always get stuck on the “Fetching your payment methods” screen. This seemed to begin after I tried bringing my subscription order date forward.

Have emailed support but the automated reply said it may take longer than usual to get back to me as they are experiencing a high volume of emails so I’m trying here.

Starting to worry now as I rely almost 100% on huel for my daily meals and I need the next batch delivered this week.

Hoping @TimOfficialHuel can look into this for me, cheers.

0 Likes

#2

Hi Jay,

I can see we received your email yesterday evening!

A member of the Customer Experience team will reply to you there as soon as they can.

We will keep this contained to email as the forum isn’t the best place to get these kind of issues resolved.

Thank you,
Olivia

0 Likes