January 25, 2019, 2:00pm
Is anyone else having issues managing their orders?
I get You have no active subscriptions message in Subscriptions & Orders page. Order history and payment methods are also empty.
I’ve been using Huel for 2 months like it is like I’ve never ordered anything before.
Is this same for everyone?
I think they’re fixing something in the store front.
January 25, 2019, 2:06pm
I think they are breaking something in the store front.
I’ve sent an e-mail 5 hours ago, no response.
I’ve sent a message on Instagram, no response.
It’s not too hard to put a notification to website or social media.
@Tim_Huel can hopefully shed some light on this
Maybe it’s a change in design? It looks different now than last time I browsed around.
Sorry for the issues, we’re on it. Thread here which I will update. Going to lock this one so we just have one thread.
Received an e-mail stating the following.
Your subscription order has been cancelled at your request.
Is this a bug in the system? As I did not cancel.
Website seems to be slow to say the least.
Received the following e-mail. Explaining that it has been take care off.
We are just writing to let you know that due to a system error earlier today, you may have received an email informing you that your subscription has been cancelled.
Please be assured that your subscripti…
If issues are unrelated I’ll reopen this.
Can you give it another go and see if it’s all working OK for you?
January 25, 2019, 2:54pm
I can now see my subscription but can’t manage it.
I changed quantity for the next shipment but when I refresh the page it is still the old quantity so it is not saved. Also can’t add items to next shipment, I’m trying to add a steel bottle but nothing is happening when I click the add button.
Thanks for the help. Looking into this now. Sorry for the problems.
January 25, 2019, 3:09pm
Naughty boy, Tim! Don’t wreck it again
OK, try again
That gif is going to haunt me for a long time.
January 25, 2019, 4:12pm
Am I the only one being turned on by a good spanking gif?