I will update when I have more for you. Bottom line, no one’s subscription is cancelled.
Update: Yes that’s it. This is an isolated EU problem but no one’s subscription is cancelled. The subscription platform’s API is super slow and this caused some duplication issues our end, nothing to worry about though. We will email everyone shortly, but there haven’t been many affected.
I’d like to ask everyone to be wary with their account management for now.
Yesterday, I tried to change the flavour of my subcription and woke up this morning
to see that my Paypal has been charged for a subscription of 1 box of bars.
There’s still 1 box in the other subscription, so it’s likely been split.
I know we’ve since received an email saying no one’s subscription was cancelled, but in the account management it looks like there’s only a subscription for the powder and the granola/bars are actually cancelled.