Hello Huel,
I tried to cancel that granola subscription at least 7 times. Each time the site would say “Subscription Cancelled” and it would stay.
Today I got charged €13,31, for the €5,31 granola box.
Please cancel that subscription and refund that order.
Order number: #38233-EU
Screenshot of the subscription:
If you need a software QA, my email is: kzhlebinkov@gmail.com
Kind Regards,
Konstantin Zhlebinkov
I think you’d be better emailing the customer service team. I think its team@huel.com
Its been said before that this isn’t supposed to be a customer service platform and things like this aren’t always picked up as they don’t work at weekends.
Things like drinking, skiing and general debauchery get in the way. So I hear!
It’s a real shame the website doesn’t match the quality of the product.
So buggy, and it nearly put me off even trying Huel as it does not look professional whatsoever.
Sorry to hear about the problems with your sub, that’s looks pretty weird. Please do email team@huel.com and the customer experience team will take a look at it for you.
It’s not weird Tim it just doesn’t work.
Maybe get a professional in to build a working website?
Hey @Tim_Huel, I wrote to team@huel.com yesterday morning, still no response.
I love huel, it has tremendously improved my life , but you gotta admit that the site is downright dreadful in some aspects. Primarily the ordering section.
Editing subscriptions doesn’t really work as well as it should. I had to make edits using Safari on IOS as they simply would not take using Chrome on Windows 10 or Mac OS (despite a pop-up confirming).