Hi Huel Team,
I’m reaching out because I’ve been unable to get any meaningful assistance through your chatbot or by email.
In May, my subscription order (#514223-PL) was processed as I forgot to cancel it. I have to say I’m very disappointed with the changes to the subscription model, it’s much easier to overlook an upcoming shipment. I now have four Huel packages that I won’t be able to use before they expire…
Anyways, I returned the unopened order, and according to the tracking information, it was delivered to your returns center in Poland on 22 June. Despite this, I have still not received my refund, nor have I received any update regarding its status.
At this point, it’s been nearly a month since the return was delivered, which is far beyond what I would consider a reasonable processing time. The complete lack of response through your support channels has been extremely frustrating.
Could you please look into this matter as a priority and let me know when I can expect my refund to be processed?