I put an order #7939858 in on 30/6/26 and still haven’t received my parcel. I have contact uk@help.huel.com 4 times with no reply. I feel conned. When I click on track my order the dpd page just says delivery is delayed. I haven’t had an updated since 3/07/26. Tried contacting dpd but I get nothing but automated messages saying the same thing. I feel I’m getting no where and can’t get any help. What should I do?!
Thank you for sharing your order number.
What I’ve done Is, I’ve flagged this to the team for someone to get in touch with you shortly.
I’m sorry about the wait, the team are seeing a high demand in inbound tickets so trying to get back to everyone as soon as they can. As you’ve not heard from them since you emailed i’m a little concerned on this so have flagged this with CX.
Hi Mark,
Thank you so much for responding because I still haven’t heard from anyone. I really appreciate you flagging this.
I have been contacted and they think DPD lost the parcel so they have sent out another.
Thanks again,
Ellie
1 Like