Order not delivered - No response from Huel

Experiences
1

Hi,

My order failed to show up and has now been sent back to Huel.

Order: #8033471

Order date: 27/07/2026

Order was due to be delivered 30/07/2026 by DPD. Received an email later that day to say that the driver couldn’t reach me (not sure this was the case as someone was in at the property all day.)

Chose the option for it to be redelivered to my safe place on 31/07/2026, to which it confirmed on the tracking.

No contact or attempt of a delivery on 31/07/2026.

On 03/08/2026 the tracking had been updated to say that the order has been sent back to the consignor.

Have emailed the Huel UK help email address twice since then but have had no response.

Please help as I would still like to receive the order.

Regards,

Alex

@Mark_Huel @Aimee_Huel

2

Sorry this has happened. It definitely looks like something has gone wrong with the delivery process.

I’ve flagged your case with our Customer Experience team so they can take a closer look and help get this resolved for you. They’ll be in touch as soon as they can.

I appreciate you’ve already reached out by email, and I’m sorry you’ve been left waiting. The team is currently working through a much higher volume of contacts than usual, but I can assure you your case will be looked into.

Thanks for your patience, Alex. Hopefully we’ll have this sorted for you very soon :yellow_heart: