I have been writing to Huel for a while. My order status mentions delivered but I have not received the product. The delivery agent says only sender can contact.
It’s so frustrating and disappointing to see that the company is sending continuous marketing emails to not ready to look into the order delivery. Order #787672-EU. I don’t know where to go…
I can see it’s a recurring issue on forum. Really disappointing to see that the company I used to love is operating this way.
@Mark_Huel Can you please help me out?
Thank you for sending these over. Yes, as you might have seen on the forum things are a little busy right now. The team are working to get back to people as soon as they can.
I have flagged your order number so someone can get back to you asap.
I’m sorry for the delay but rest assured we’re going to get this resolved for you.
@Mark_Huel having the same issue. I send messages on J stagram and have emailed multiple times but get zero response. Shocking service. I’ve sadly had to cancel my subscription because I’m scared this is a regular occurrence. Please look into my order and give me an update. I’m moving at the end of the month and won’t be at the delivery address for much longer. Can you please help. #786213-EU
Hey There!
I have found your email and passed it over to the team. Someone will be in touch shortly.