Please email team@huel.com with this issue. As per the Rules of the Forum
If you have a question about an order, delivery or upcoming deliveries then it is best for you to email team@huel.com, contact us on Live Chat, or our social channels
You will be put in touch with our amazing customer service team who will be able to resolve your issue faster than any post to the forum will. The purpose of the forum is to have great conversations and polite debate about Huel topics.
This is also in the first pinned post when you join and in the welcome email.