Last resort for me as its been a week since I ordered Huel. Its been payed and status is “processing” and no contact about shipping whatsoever. I sent some emails to support asking what’s going on but so far no response.
Order #528810-PL. Anyone can help to get some information about this order? I will probably cancel it but I would prefer to just get the product. Very strange experience after about 5 years of buying Huel. Radio silence, no posts on the webpage about some changes or problems. I recently read about HUEL acquisition by Danone and if this is the reason for the poor customer experience then its probably time to move on.
Hi Mark
Thank you for your help. After your message I got a response from support after a couple of hours and the order was shipped. So big thanks for that but still its a big surprise how it was handled. I hope that Huel will get better in a few months because after all these years with near perfect customer service (in my experience) this one was very weird.
Yesterday I had a look on this forum and I was surprised how many similar topics there are regarding problematic orders and no contact of support. Its been just a couple of months from my last order and I see so many people complain in that time frame. I don’t know why but feels like standard acquisition and cost cutting from a company.
But anyway, sorry for my small rant and thanks again for your help and hopefully it will get better soon for Huel.