Hello,
I’ve made an order end of July (#804602-EU). The order contains 2 parcels, one of them containing a sample which was sent and received. The other parcel however which contains the main order has been stuck on the same status on “Created” since the second of august.
I’ve tried reaching out twice by email to the support eu@help.huel.com. The first communication the agent let me know sometimes a discrepancy can happen between the status of an order and it’s tracking but after 2 weeks of waiting, I reached out a second time to which the agent answered that a human agent will take a look at it and expect a reply within 5 business day which still has not occurred now after 7 days.
Is there any live chat or number I can reach out in order to have an update on what happened with the main parcel of the order ?
The delay in delivery makes it a bit hard to recommend to friends even though I really liked the sample that I received and believe you guys are doing awesome products.