The minimum ordering tactics Huel apply are really disappointing, disingenuous and greedy. The reasons given just don’t hold up. Like others have said, just offer discounts for larger orders, or apply a postage cost for smaller orders. One bag is plenty to find out whether you like it. Yes you can return unopened bags but… why not just let people order the amount they want in the first place? It’s really ridiculous.
The three pouches means we can offer next day delivery with a 1 hour time slot for UK mainland addresses.
So I did bite the bullet and order the hot & savoury yesterday, so according to this and your website next day delivery is standard and part of the cost! Yet apparently I’m not actually getting next day delivery at all according to this:
(11:35:38 AM) Stephen: Hi I ordered the new hot & savoury yesterday, shouldn’t I be getting that today? Haven’t had any follow up emails or texts about delivery like usual. Cheers.
(11:35:44 AM) *** Ele joined the chat ***
(11:35:49 AM) Ele : Hey Stephen!
(11:35:53 AM) Ele : Let me just take a look for you
(11:36:58 AM) Ele : it would appear that your order is being held at our fulfilment centre due to some technical issues our team is currently experiencing on a global scale - various businesses have been affected by this, including Huel.
(11:37:17 AM) Ele : the team is working super hard to resolve those issues so that your order would reach you as quickly as possible.
(11:37:31 AM) Ele : I’m really sorry about this!
(11:37:59 AM) Stephen: ok thanks