I had a subscription for the powder, with the date for the next delivery set far into the future. Today, I edited the subscription, and changed the date to today’s date. It got saved, and then… nothing. I was expecting a clear, unambiguous confirmation saying either that it will be shipped today, or that it will not be shipped today. A clear indication of whether the operation succeeded or failed. In the latter case, I’d also expect it to show when it’ll be shipped instead.
But there was absolutely nothing. What am I to make of it? Am I getting the powder soon, or not? To be on the safer side I cancelled the subscription and then placed an order. That way, I have a certain level of confidence that it’ll be shipped soon. But why can’t I get that exact same level of confidence by editing the shipment date?
Also, this resulted in a barrage of emails : We’re sorry to see you go. Thanks for your order! Welcome Hueligan! Getting these three emails in quick succession feels very unnatural, even though I was essentially guided towards cancelling a subscription and reordering by the website’s UI and pricing.
Please add this to your internal issue tracker for website/ordering/subscription bugs, of which there are sadly too many already.