Still missing my products

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1

order 438858-SE

Order was made Juli 20 and I received a tracking number.
Then the package seems to have gotten lost

I contacted support on August 4, and received an answer from Emilia August 5 confirming the package was missing.
Was promised a new shipment.

On august 12 I had still not gotten a new shipment or any new information.
I then contacted support again. I was then handled by a bot sending me a link to the original (confirmed lost) package telling me it was shipped.

I then wanted to talk to a human. No more communication

I contacted support again the 14th, explaining the whole situation.
The bot then suggested me to take pictures of the missing parcel and address sticker, and then promised me the expert team would handle my issue.

I am still waiting for any communication

2

Thanks for raising this, not sure what is going on with this. I have flagged this to CX to get back to you on this one.

3

Thanks for helping me with this!
Let’s hope it will get resolved now

4

Wow!
That was fast. I got contacted by Emila again now.
And this time I actually got a new order registered.

Lets hope the delivery companies manages to get it to my door as well

Thanks again for getting me in contact with a human

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