Ordered 2nd of Sep, Package sent 4th of Sep, still waiting

Feedback
1

My package was sent on the 4th of September and has been stuck/lost according to DPD tracking since 7th of September at Hoersching, AT. I’ve tried contacting huel support nearly 5 days ago to figure out what’s going on but haven’t received a reply yet. I’ve also contacted DPD myself but they say they can’t help me since only the seller has the necessary documentation to start an inquiry as to what’s going on with my package.

This is my first order and I was really excited about your products as I’ve been wanting to try them for a long time so i finally pulled the trigger. I understand it’s not your fault DPD seemingly messed something up but I’d just like to know what’s going on since I never anticipated waiting over 2 weeks or more for an order.

Order #828631-EU

Thanks for the help!

2

OK since I’m just being ignored on here and by your useless email support I demand a full refund as I’ll never be ordering from your company ever again. Imagine relying on your company to provide you with meals on a consistent basis when they can’t even get the first order right. What an absolute joke. 1/10 never ever again.

3

Firstly, I just want to say you are not being ignored on here, we have limited cover over a weekend so just bear with us so we can get this resolved. As for CX they are doing their best to get back to everyone as soon as they possibly can.

I am going to drop you a DM so we can talk a litte more about your order.