Hi Team,
I’m posting here as numerous emails to the support email address have gone unanswered! Perhaps saving money with AI is not the way!
On 30th June I placed an order with the intent of scheduling a repeating subscription every 4 weeks. At present, I’m very unhappy with the service. Let’s hope a swift response here can restore my faith.
On the day of delivery (02/07/2026) nothing arrived during the delivery time provided by DPD. Curious, I decided to track my parcel. Only to find it had been signed for. As you can imagine, this was not me. The photograph did not show anything that would help determine where the package might be and I did not recognise the name of the person who had signed for the package. I immediately sent an email to Huel. I also went onto DPD tracking, gave them a thumbs down and stated that they had not delivered the package to the correct address.
A little later, I decided to check the tracking again and this time it said the package was on it’s way back to Huel. I sent a further email explaining that and asking if the package could be sent to a different address instead.
Since those initial emails, i have sent a few others all with “talk to a human” in them and still no response.
Please could somebody get in touch so that we can get this resolved.
Many thanks,
Matt
