SUPER URGENT: Cancel Subscription Order #8059015 on 3 Aug - Cannot log into account to cancel before 3 Aug

1

Hi @Mark_Huel,

I need urgent help to cancel a subscription order #8059015 which was processed on 3rd August.

I want to emphasize that I have tried to log into my account multiple times days before the renewal date (3 Aug) to cancel this subscription myself, but I kept facing an account access issue/login error.

I also reached out via email but only received an automated message from Digital Support and a “no-reply” address. Since the order status is currently still “Processing”, could you please immediately flag this to the warehouse team to intercept the package and stop it from shipping out?

Please also help me cancel the entire subscription so I won’t be charged again in the future.

  • Order Number: #8059015
  • Account Email: Will provide via private message (DM) for privacy.

Thank you so much for your quick intervention!

2

Thank you for sharing this, sorry no one has got back to you yet!

I have passed this over to our CX team to get this responded to asap.

3

Hi Mark,

Thank you so much for your prompt response. To avoid the order being dispatched

4

Hi Mark,

Thank you so much for your prompt response. To avoid the order being dispatched, please help to push CX to ensure to cancel the order today and confirm the cancellation by return email, thank you.

Best regards,Sherine