Thanks for the reply, but a 6 day response is not acceptable and your webpage/forum is obviously designed to limit interaction. Where is the live chat located? I have been on the page and forum and do not see it. I am not the only person with that issue as there are quite a few postings of chat questions or poor support.
It took me posting in a public forum (that you limit) to get help. I expect this to be fixed as Huel currently owes me money due to the order shortage.
At the end of the day, the money isn’t a huge deal, but the lack of support is. If you want people like me to help you penetrate the US market, then you will need to take care of the existing customers as much as lure new ones.
I will stand by today, but I will mark the charge as fraudulent at 1700 today and cancel my subscription. 7 days is plenty of time to do the right thing.
Let me know when you have it corrected.
Please forgive any typos as this message was sent from my iPhone.