Three split pouches in last order - No response from Huel

My last order (8114975) arrived with 3 split pouches. I’ve emailed and WhatsApp’ed Huel customer service, but there has been no reply; apart from the automated “We’re receiving so many complaints we can no longer cope”.

@Mark_Huel you seem to be the only person that can get things done at Huel. Could you look into this issue for me?

Thanks.