Hey guys,
I’ve been in and out of these conversations over the past couple of weeks, so I wanted to come on here and speak to you directly about the recent change to the subscription heads-up emails. That wasn’t the right call.
Reading through all your feedback, it’s clear how much people relied on those emails not just as a reminder, but as part of how you manage your subscriptions day to day.
We still believe the recent updates to the account area make it easier and smoother to manage your subscription. However, we now recognise that a quick reminder email plays an important role too.
So from Thursday 19th March, we’re reinstating subscription reminder emails this time, giving you 7 days’ notice ahead of your next order. That gives you more time to make any changes, whether that’s swapping flavours, adjusting quantities, or updating your delivery schedule.
You’ll still be able to manage everything in your account as before, but the reminder email will be there to support you.
We’ve listened to how you actually use your subscriptions and made this change to better support that and you, our Hueligans.
