I’ve been getting several bags of vanilla for many years now and have always been happy with it (even after the 3.0 switch). However, the set of bags I received in April was way different; it tasted completely unflavored, and it mixed very thick. It was still labeled “vanilla”, but it clearly wasn’t. All five bags had this problem and were from the same lot. I assume it was some kind of labeling or other QC problem.
I emailed support and they shipped me replacements, no questions ask. Nice job support!
However… the five new bags have the same problem! Completely unflavored. They’re from a different lot than the previous bags, so either the problem happened again or the formula or flavor profile for vanilla has changed. What gives?
Regardless, I’m really disappointed. I’ve got ten bags of Huel that are extremely unappetizing. I don’t want to throw away tens of thousands of calories, but it’s pretty hard to stomach.