Wrong flavours delivered and no response on email

Hi,

I’ve been ordering huel for quite a while now, but my last order sent me the wrong flavours, so I emailed the contact email, however that was over a week now and I’ve still had no response. Does anybody know how to get in contact with somebody more directly as I haven’t wanted to open it so haven’t had breakfast in over a week now as I don’t want to open them in-case they would need to be returned unopened to get the correct flavours, and I don’t want the next delivery to end up being the wrong ones as well.

@JamesM_Huel I’ve still not heard anything back and can’t find any other way to get in touch, at this point I might have to just cancel my subscription as I have no way of knowing if I’ll get the right one next time either.

I got the wrong flavours last week too. Maybe they’ve just muddled ours up :laughing:

1 Like

Update: Received email with discount code and correct items now being sent so happy ending :slight_smile:

Hey!

Sorry that no one has got back to you. The team are seeing exceptionally high inbound volume right now so are trying to get back to everyone as soon as they can.

Glad on this occasion that they got something sorted for you.