Hey Chris - sincere apologies for any inconvenience and lack of clarity/response here. I can see that you’ve sent a couple more emails to us which I’m going to close as I’m responding here, but if you would like further clarity or information then please do reply to one of your two most recent threads and it should come directly into my inbox.
Any information we have provided to you in previous email threads is exactly what has been relayed to us by our warehouse. The order was prepared and passed to DPD, hence why my colleague Emilija was able to provide you a tracking number, but it seems that DPD has lost this in their system hence why it has not been delivered, which we can only apologise for.
As an apology, I can see that Emilija has already partially refunded your order and my other colleague Shagana has also provided a discount code to you to use on a future order. I will place a new order for you now and personally keep an eye on it daily to track its process.