Unfortunately, despite my love of Huel, I’m seriously considering having to cancel my subscription thanks to DPD. My first delivery went well, however the last two have been a nightmare. The first was ordered on the 13th, DPD confirmed delivery for the 15th, so I booked it off work and waited. Nothing. I checked the tracking and it said the package was in the depot ready to collect, so I requested collection, drove to the depot, only to be told it wasn’t there. As I couldn’t take another day off work I requested it be held the following day. DPD then emailed to say they were going to deliver it instead, despite the request. Thankfully I was able to reach the depot before they loaded it onto the van the next morning. I contacted customer services who assured me it was just an anomaly and passed on my comment.
I rang before my next order as the new subscription manager was acting up online, adding extra vanilla pouches when trying to change my order date, etc. I explained the problem with the last order and was assured if I ordered on Thursday, I’d have my order on Saturday as NI receive 2 day delivery. Great! Ordered on the 7th, DPD confirmed delivery on the 11th. Not great. Same story. Booked half day off, requested to collect from depot on 11th, drove to collect, parcel nowhere to be found and told to come back tomorrow. Wasted another hour driving to the depot the next morning, only to be told that I had apparently contacted head office and requested delivery on the 12th. Why would I do that? I wanted to collect it before work. This time the van had already left despite arriving at the depot’s opening time. Had to book another day off work or go to the depot for a third time in 3 days.
Contacted customer services yet again. Assured it was the packing department’s mistake and won’t happen again. Order placed today (Thurs) for delivery in 2 days (Sat). Guess what? DPD are going to attempt delivery on Monday, when I won’t be home. I can’t even choose the following Saturday as a delivery date! I’ve basically begged customer support for a solution. Mainland UK customers can order up until 9pm and get next day delivery, other websites offer Saturday delivery with DPD, albeit at additional cost, so why can’t Huel? I’d happily pay extra to avoid this frustration, having to take days off work and losing out on wages.
I’m about ready to give up on Huel, despite ranting and raving about it to anyone who’d listen. Honestly, I’m getting a bit sick of being fobbed of with discount codes and excuses. It’s not about the money. If I’m paying for delivery in the price of the product, I’d just like to have my product delivered. Unfortunately I can’t have this delivered elsewhere, so I’d really appreciate a solution. If @TimOfficialHuel or @OliviaOfficialHuel could maybe help me out, I’d be very grateful.