DPD - Post here your experience with DPD


#1

Today I expected my shipment of Huel
24x RTD
T-shirt
Sweatpants

Arround 16kg

As I needed to leave for work, and opened the tront door. To my suprise I found the box. As I have a “smart” doorbell I know it has not even been pressed. And I was at home at the moment of delivery.

The delivery note stated. Delivered trough mailbox. That’s quite a trick.


#2

I have never experienced any issues with DPD delivering my powdered Huel, but bizarrely when my RTD was delivered they delivered it to my downstairs neighbour…same driver who knows me…and I was in - he left me a card saying where he had taken it, obviously it was too heavy to carry upstairs.


#3

Haha yeah they’ve just about had it with RTD. @Huel aren’t you in the Netherlands or something? Didn’t realise DPD was the courier in other countries too


#4

Yes, but I am reading a lot of the same experience throughout europe


#5

All couriers are shite.


#6

The 2 DPD drivers here whinge about coming down to my house (I’m in a rural area) every single time. I really wish the company would just switch to the regular post.


#7

I must be in a minority because I’ve known my DPD driver for years and he’s the most brilliant courier driver I’ve ever met. We get a one hour window and he’s always within a minute of the start of that window, can set your clock by him.


#8

I agree with ye…dpd has been fantastic in my experience thus far!..


#9

Thanks for sharing! We need comments like this to have a weighted view.


#10

No problems with DPD in Norwich:


#11

I’ve never had problems with DPD delivering my Huel but I had problems with them delivering some sports gear to my work. They didn’t even attempt to get in the building, just took a picture of the front door and drove off, had to rearrange the delivery to a collection point. Other DPD deliveries have made it to work ok so :woman_shrugging:


#12

No problems here. Granted I’ve only had 3 deliveries but all were all within the window with a text and email to let me know it had been delivered and a photo of my package in my ‘secure’ location.


#13

Happy to say I’ve had no problems at all with DPD so far.


#14

Never had issues with DPD, I dread deliveries from Yodel.
Seems like it is just down to a postcode lottery as to how the individual driver acts.


#15

Always been happy with DPD, by far the best courier out there at the moment…

Their App works really well and it’s easy to see when they’ll be delivering items.


#16

Most of the time DPD are fine where I live, i get the occasional screw up, the worst being around Christmas when they attempted delivery at a house a mile from my house… Nope, not the house next door, but a mile away.:rofl:

For my Huel deliveries they have been great, always arrived when expected so can’t fault them.


#17

DPD always been fine for me, be it when delivering to my door, leaving in a safe space, or leaving at a local drop off point


#18

Not just for Huel, but across a range of online purchases I have found DPD to be comfortably and consistency the best courier company in the UK. The delivery slots and tracking of driver is spot on, and i often get a photo if they leave the parcel in a safe place.

DHL and Yodel seem to be widely used by I cannot imagine why as they have always been rubbish for me. Royal Mail are generally ok but i find they are often keen to return packages to the post office which means i can’t get them till the weekend due to working, whereas couriers leaving items in a safe place of with neighbors is more convenient.

Just my experiences.


#19

DPD are brilliant, I’m always pleased when they are used for a delivery. No other courier gives such an accurate and narrow delivery window (always spot on in my experience), and being able to track the driver using the app is great too.


#20

DPD are totally rubbish in my area.
I’ve already moaned in great deal elsewhere on the forum about this, so to summarise briefly:

  • no time slot given (drivers here don’t carry tracking devices)
  • app simply states ‘delivery by 9pm’
  • appalling customer service
  • drivers randomly misdeliver but swear blind they have handed to you personally and they even sign your name for you
  • parcels frequently take a week long scenic tour of the uk and then get lost in a depot 300 miles from both its original location AND my house
  • drivers / loaders are really rough with parcels and stuff frequently arrives damaged, squashed, slashed or spilling down the garden path…

None of these complaints are specific to Huel - I’ve actually so far luckily received all my Huel parcels, but only because I have honest (or Huel hating?) neighbours who own up to having my parcel even when there’s no card through my door, and the App states ‘handed to addressee/ resident’