Continuing problems - editing subscription

[hermitical]

@Tim_Huel

• We said we would refund you as soon as the collection has been arranged , not after the package is collected. Via DM we have asked for you to confirm the best address for this collection to happen at. However this has now been refunded.
• We can also sort out your sub too, like when you emailed in Feb I believe the team answered you pretty fast and to your satisfaction.

@Tim_Huel @Olivia_Huel

Tim
To your first point, I have never been told that a refund would be issued when the collection was arranged…
It was only today that I was told a refund would be issued when the collection was

confirmed (not completed)

To me that reads 'when the collection is confirmed to have been picked up rather than to have arrived back with Huel. I don’t what what the time frame is there hence my earlier comment.

@Tim_Huel

If you would like a refund that’s absolutely understandable. You will need to post the package back to us

@Olivia_Huel

If you don’t want to send the parcel back to us yourself, that’s totally fine. What we will need to do however is raise a collection. Are you happy for us to arrange this?

We can then, of course, arrange for a refund.

@Olivia_Huel

In my previous message to you, I offered to arrange a collection for the unwanted parcel and issue a refund. This isn’t an option that we would normally offer however I am happy to arrange this in this instance. As soon as a collection is confirmed (not completed), I will issue a refund.

Now to your second point:

@Tim_Huel

We can also sort out your sub too, like when you emailed in Feb I believe the team answered you pretty fast and to your satisfaction.

Yes, @Olivia_Huel was very helpful, but as I have said both in PM and on the thread, February’s order was still wrong on arrival.
SO NOT TO MY COMPLETE SATISFACTION WHICH IS WHY I WAS OFFERED A FREE BAG TO WHICH I SAID ‘THANK YOU BUT DON’T WORRY ABOUT IT’

@Tim_Huel

This is why it is essential to always email the team@huel.com with your issue because, like the last time you emailed us, they dealt with your problem swiftly and to your satisfaction.

You mention me emailing about my problem in February twice. I’m hoping this is just an incorrect assumption,I did not email last time, I asked a question on a thread and @Olivia_Huel answered me and looked into it. Fast yes, but your system still churned out an incorrect order.

You took this on and never asked me to email the team until today. That is on you.

I’ve suggested a reasonable compromise which has not been referred to, which I find shocking.

[hermitical]

Thank you for the advice @neeklamy

Though some of the browsers do have extensions, some have nothing as, I either barely use them unless there is a situation like this, or I have never looked at modifying them.

But I will bare the incognito/private window option and the disabling any extensions (if the browser I am using has any) in mind for next time.

[Olivia_Huel]

Gareth, I’m going to reply to your private message now and we will get this resolved for you.