This is clearly an unhelpful and sarcastic response, given how rude you were on the phone to me just now.
I updated my subscription date preference at the time of ordering, so it is nonsense to say my order was dispatched before I updated the subscription date. I clearly do not want a duplicate order of both the original and the updated dates, one day apart. This duplicate money taken was not authorized, as I updated the subscription date at the time of ordering, so this order clearly related to one single delivery. If Huel’s online system is slow/experiences a delay, this is not the fault of the person making the update, who is inputting the request at the appropriate time. This is clearly a glitch in the system.
You have left me in a very vulnerable financial position, as taking this money unauthorised has put me into an unarranged overdraft, which will incur further charges. I needed this money for life essentials in the financially tight time after Christmas.
Furthermore on the phone you were patronising, testy and rude, frequently cutting me off/ sounding bored, when I was explaining the really difficult situation this has put me in.
This is appalling customer service to receive from a company which prides itself on generating a “community” of “hueligans”. I have been a loyal customer for some time, and like the product, and planned to keep using it despite the recent increase in price, but your attitude has genuinely got me looking for alternatives. I don’t want to support a brand that treats its customers like this.