Didn't receive starter pack


#1

Hello all,

I didn’t receive my starter pack when I received my Huel. As in I didn’t get the shaker or t shirt. My boyfriend has ordered Huel to my address before but not with the starter pack. I decided to order some for myself and was so disappointed when I didn’t get one :frowning:

Please can a mod look at this and try to sort this out for me? I’m using the same email so if they can look at my previous order that would be great :slight_smile:


#2

Did you contact customer support by email?


#3

I’m pretty sure it’s because you’re both at the same address - drop an email to help@huel.com and I’ll also flag @TimOfficialHuel in as well.


#4

Thanks for the advice, I did use the contact support through the normal site about a week ago but haven’t had a response. We don’t live at the same address he’s just ordered Huel to mine once or twice but his initial order wasn’t even to my house


#5

Don’t worry Charlotte, it’s nothing personal, it’s just because you’ve been recognised as a repeat customer due to a past purchase to your address. This has come up a couple of times recently, I’ll be sure to make a note and talk to the team about how best to rewrite the script that flags these things up.