First post after my first order of Huel, so sorry if this is in the wrong category…
I ordered my first delivery, for DPD local pickup, and received an email on the day I ordered saying I could pick it up after 12:00 Monday 15th of October, brilliant!
But as of now, roughly 13:45 on that date, I have not received my pickup pass, and the package hasn’t been delivered, even though tracking says it arrived at the depot only a few miles away at 7:00 this morning! Was the first email wrong about its delivery date, or has something gone wrong? Any updates would be fantastic!
Hey there, I realise I’m a few days late to this, I’m sorry about that and I hope you contacted our customer service team in the meantime?
I can see from tracking that it has been picked up from the pick-up shop. Is everything all good with your order? Sorry for the confusion and if there were any incorrect messages sent to you.
Very soon after I posted this I received an email saying that the package was delayed, I was only frustrated that I seemed to have no answer as to what was going on with my package! I have received everything now and it’s great!
Thank you so much for a response at all, as of now I’m really enjoying Huel!