I am raging with frustration. My order placed 8th April. Dpd failed twice and they haven’t responded to me. I’ve tried whattsapp as suggested above only to get a message that this is no longer in use but instead to email them which I did two days ago. I’ve been round in circles with the worse than useless digital assistant. Just multiplies the frustration. I believe this is Huels problem to sort out as that’s who I paid- not dpd. I have tried multiple phone numbers, one from on here. All no longer used or giving permanently engaged tone. I was fond of huel but this is making me rethink. They should look at how Octopus Energy do things!
Ah no, I’m sorry to hear about this - I know how frustrating delivery issues can be!
The Customer Experience team are in the process of moving to a new and improved system, while this was taking place the phone lines and WhatsApp have been turned off.
WhatsApp is now back up and running though, so you can contact the team here - How can we help? | Huel US
The team will get back to you as quickly as they can and get this sorted for you!
The whole experience has been a nightmare. Your AI bot is worse than useless just adding to the stress. Contacting Huel was very very difficult. I was advised to chase dd. Why should I! My contract was with Huel. Delivery is your responsibility. I reluctantly download the dpd app which again was worse than useless.
The app was telling me the delivery was due after the date had passed.
Awful from Huel in every way.
Guy
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