If you signed up to this forum using a gmail account, feel free to skip this topic as you will not understand the issue (thank you).
Everyone else, have you been left frustrated and inconvenienced by the poor design of the website and the barriers it throws up if you choose not to bare your digital soul to it?
I have had to come to this forum to be able to get the email address for Huel Customer Service, following being faced with no option but to cancel my subscription due to a payment issue.
Initially I tried updating my card details whilst using my mobile phone but due to sizing issues of the web page, was able to verify my new payment details but could not submit my address. Following a second attempt I jumped onto the computer, only to face hurdle and hurdle to try and correct the issue. Finally, the only option left available to me was to cancel everything and start again.
I do find it surprising that a company, which last year had a net revenue of ÂŁ184.5 Million and pre-tax profits of ÂŁ4.7 Million, is still using a website designed and built by Shopify, and augmented with every single possible tracker Google has created and offered to the business world. When will the business make the decision to stand on itâs own feet and build itself a website worthy of the product it is selling?
In the mean time I am left to having to start the order process from the beginning, whilst only being able to raise the issues I have experienced this morning here, and to the businesses generic email address*. Still there may be a silver lining to all of this I suppose, no doubt the website will treat me as a new customer and shower me with discounts and possibly a free plastic beaker!
*As to contact Customer Service you are left with either chatting via WhatsApp (and airing your laundry with Meta) or being offered to send an email⌠as long as you have gmail loaded onto your computer as your email client.
What does company size have to do with it? Lots of major brands use Shopifyâs enterprise solutions on their DTC stores in different regions â like Red Bull, Hasbro, Mattel, Kraft Heinz etc.
Sucks that you had issues, however it really doesnât make sense.
The claim that you need Google/Gmail to contact Huel via email is false. The domain is irrelevant (I use iCloud), itâs just your own browser/computer setup.
The claim that the only alternative is WhatsApp is false. I donât use any Zuckerberg products/services, and you can easily open the chatbot at the bottom right, get stuff done there, or speak to a human via email.
The claim that the website has poor design is subjective, however the issues youâre facing are either nothing to do with Huel/Shopify or easily remedied. The mobile view is flawless for me throughout all options such as payment methods and addresses.
The assumption that a business, once successful, should then begin spending more money to create a fully custom built website shows a lack of logic and understanding of online businesses, growth, among other elements. Same goes for assuming the current website was designed and built by Shopify,
Iâm generally the first person to shout about being forced to âbare your digital soulâ, but Huelâs website is not one of those. I agree only with your touch on trackers, but if you care about that sort of thing, then you should be using a browser like Brave to block all that crap anyway.
One thing I would like to see is Huel support iOS Business Chat like many other companies, as itâs a far better and simpler communication experience for Apple users. However, the level of support from Huel Iâve had via email is by far the best service out of any company Iâve ever interacted with, so email comms with brilliant service is fine by me.
You claim to use the Appke eco system, well round of applause to you, you have exchanged one ecobsyatwm for another.
I use FLOSS and various Linux operating systems, all of which value my privacy and remain secure/ do not scan my systems for data they have no need or tight to. FYI Apple, Microsoft, and Google (and others) all scan all your media files in the name of âsafety and securityâ, although not for your safety and security⌠instead for THE CHILDRENS.
Due to my choice to use privacy respecting and secure software I am unable to utilise websites and businesses who base their products on non-privacy and insecure tools.
If you disagree with this statement I suggest before you reply you do one thing: ask Apple and Google for a copy of all the data they hold on your. Once you receive the vast amount of data from them youâll be shocked at what they hold on you. Do you remember those naughty photos you took of yourself/ someone sent you? The ones you deleted never to be seen again by anyone? Well be ready to find them all again, every single one of them, in fact every single photos you have ever taken since using their eco system.
After you have done that, feel free to reply⌠if your views remain the same that is.
Nothing in your latest various tangents were relevant to your topic or previous claims. I simply corrected the false information to prevent misinformation spreading and confusing others.
I also advocate for privacy and security, and a great way to help educate others is by coming from a truthful, rational, non-tangent-sprawling foundation that brings people in to learn and develop, rather than attempts to elevate you above others, which Iâd recommend considering the rapidly decreasing credibility with each post you make.
Furthermore, you acknowledge intentionally utilising tools considered outside of the norm that mean youâre unable to navigate certain websites due to your own choices severely limiting how the modern internet functions, such as your setup likely restricting scripts and widgets that allow a customer service chat window to appear or function correctlyâŚ, yet come onto the website, complain about it not working in your website-breaking configuration and spew false claims. Perhaps there is better use of your time.
Re the above, I just had a look at what the contact support problem is. On the contact us page there is only a button to press to send support an email. Pressing this button launched Windows Mail on my work Windows PC asking me to setup an email account through Windows Mail (it didnât even twig Outlook is already setup and used daily). Iâm sure there are people who this button is convenient for but the majority of users (I believe) use a web-based email service so all these people want is the actual email address. This can easily be obtained by right clicking on the button and choosing copy email address then sending an email as normal, but not everybody would know that, and you shouldnât have to do that.
I think it would be better if the email address was visible in plain text (as it used to be), along with the button if you really feel itâs useful for people. @Mark_Huel
Two opposing things canât both be correct at the same time. Opinions canât possibly be âalways correctâ. In fact they can never be correct, else they wouldnât be opinions, theyâd be facts.
Of course they can. It stands to reason that an opinion is not a fact, but it is correct for each individual. You must believe that your opinion is correct. Nobody would believe their opinion to be incorrect.
Anyway, my point was not this topic. If you wish to debate the differences between fact and opinions, please get in touch with me elsewhere so we can thrash out the issue (either in writing, verbally, or if you so choose, in person).
I directed my first message at the directors and management of Heul, nobody else. I am not spreading false information or ideas (this is not a News channel anyhow so is not covered under the latest Online Information Laws set out by the UK government about such topics).
As for more productive things to do with my time⌠nope, not really. I have oodles of spare time on my hands. My initial message was directed at Heul as I wrote, the arguements that followed are just juicy bits of fun⌠Iâm happy that nothing anyone has written has made me question my opinions or beliefs. This fact leaves me feeling secure and happy at being correct in the matter.
I understand many will not agree or be able to understand my point of view and to those people I offer my thanks; every society requires a number of plebs, morons, and dunces to function properly.
And now I shall play my trump card. I shall do what I do best.
No, thereâs absolutely no compulsion or obligation or necessity for me to believe that my opinions are correct. To do so would be idiotic, demonstrating an inability to consider any possibility of error or misunderstanding. Iâd be a fool, arrogant and thoughtless, and Iâd sound like it too.
Perhaps what youâve been trying to say is that opinions are always valid, theyâre always real or significant. Thatâs true, but theyâre certainly not always correct. We shouldnât fool ourselves.
They can do what they want, it is their company.
I donât think that is a problem. They made a great achievement by building it, so they have deserve to use the website also as a plotform for themselves.
Thanks so much for taking the time to share your feedback. Iâm sorry to hear about the frustrating experience you had with our website and support options. Itâs not what we want for our customers. Iâve taken your points into sections so let me go through each point and see how we can help. Let me know if Iâve missed anything.
1. Website Issues on Mobile
It sounds like updating your payment info on mobile was trickier than it should have been⌠We want things to work smoothly on all devices, so if you donât mind letting us know which device and browser you were using so that we can investigate this and get to the bottom of it. Your feedback will help us improve!
2. Website Design & Future Updates
Great timing for this discussion! Weâre actually close to launching a brand-new, upgraded site that will be way more user-friendly and intuitive. We have moved to a headless architecture built on top of Shopify and implemented a headless content management system. In simple terms, it means that not only will the site look slicker, but it will be faster for customers and faster for our teams to make even more improvements and changes. Weâre confident youâll notice a marked improvement.
3. Getting in Touch with Support
Getting directly in touch with us is super easy. You can find all our contact options in the âContact Usâ section of our website - email, WhatsApp, and even DMs on our socials (Instagram, Facebook, Twitter). No matter what the channel weâre here to help!
4. Reordering and Welcome Kits
As much as weâd love to shower you with freebies for every order, we do keep the starter kit for first-timers only. That being said if you sign up to our mailing list you might find the odd discount code dropping into your inbox every once in a while. With the introduction of the new website launch, it will make the ordering process smoother and more seamless than ever, providing you with an effortless and enjoyable experience from start to finish
Thanks again for sharing your feedback and suggestions, and sorry again for the hiccups you encountered.
Let us know if thereâs anything else we can help with!
