I am in a conversation with customer service right now, but I’m bringing this topic to the forum to see what the staff here as to say about it and see if anyone has the same problem. The request number for the e-mail thread is 422318 in case the staff has access to those. My question is, do you no longer have a deal which provides shipping in the evening? I live in Sweden so it goes by Postnord. Last time I got a text message where I could choose a date and and a time window including evenings. This time it went to the package holder at the supermarket where I’m expected to pick it up. I have difficulty doing that as it’s too heavy.
The support guy (who is probably sick of me by now after a frustrating conversation) said it’s not in the contract with Postnord to specify delivery times, but obviously it has been before. So, you can’t provide home delivery in the evening anymore? Then how are people supposed to buy the large amount that is needed to get the maximum discount? Now it’s sitting there at the supermarket with no way to bring it home, except maybe a transport that will cost money. This is exteremely frustrating and I’m done being a hueligan if this is how it’s going to be.